Frequently Asked Questions
Managing Your Account
Our memberships are set to AUTO RENEW at the end of your billing cycle whether that is by the month or yearly. You will be sent a reminder about the renewal if you signed up for a yearly subscription.
Simply visit your MY ACCOUNT page and click on the “Manage/Cancel Membership” to view what kind of membership you have.
Simply visit your MY ACCOUNT page and view the side tabs for more information
From your My Account page, choose Manage/Cancel Membership and choose “UPDATE” in the subscription box to change your credit card information.
From your Member Home page, click on “Manage/Cancel Membership”. Choose the option you want to change. There are NO refunds to memberships, as we are a nonprofit and these memberships are considered “donations.” Your membership will continue until the expiration date of your current subscription, so you will have access until then.
From your Member Home page, click on “Change your Password“. Your password will need to include the following in order to be accepted as secure: at least one capital letter, one number and one special symbol.
No. Our memberships are set up as recurring donations and are not eligible for refunds.